FAQs

Frequently Asked Questions (FAQs)

At HLP Medical, we want to make your shopping experience as smooth as possible. Below are answers to some of the most commonly asked questions.

1. Ordering & Payment

What payment methods do you accept?

We accept a variety of payment methods, including:
✅ Visa, Mastercard, American Express, UnionPay
✅ Apple Pay, Google Pay, Shop Pay
✅ PayPal

Is my payment information secure?

Yes! All payments are processed through secure, encrypted payment gateways, ensuring your personal and financial information remains protected.

Can I modify or cancel my order after placing it?

If you need to make changes to your order, please contact us immediately at sales@hlpmedical.net or call +61 0416 639 601. We process and ship orders quickly, so cancellations may not always be possible.


2. Shipping & Delivery

How long does shipping take?

We aim to dispatch all orders within 24 hours. Delivery times depend on your location:
📍 Australia: 2-5 business days
🌍 International: 7-14 business days

Do you offer express shipping?

Yes! We provide express shipping options at checkout for faster delivery.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this to track your package in real time.


3. Returns & Refunds

What is your return policy?

We accept returns on unused and unopened products within [X] days of purchase. For full details, visit our Return & Refund Policy page.

How do I request a refund or exchange?

To initiate a return or refund, email sales@hlpmedical.net with your order details, and our team will assist you.


4. Product Information

Are your medical products certified and safe?

Yes! We source all our products from trusted, reputable brands that meet Australian and international safety standards.

Do you offer bulk or wholesale orders?

Yes, we do! For bulk pricing and wholesale inquiries, please contact us at sales@hlpmedical.net.


5. Contact & Support

How can I reach customer support?

You can contact us via:
📧 Email: sales@hlpmedical.net
📞 Phone: +61 0416 639 601

What are your customer service hours?

🕒 Monday – Friday: 9:00 AM – 6:00 PM (AEST)
🕒 Saturday – Sunday: Closed